Formerly known as Youth Evaluation and Treatment Centers (YETC)


Open Hearts Web Site FAQ Sheet

Individual, group, and family therapy. Intensive Outpatient Substance Use groups, Wellness Coaching, Collaborative Family Support Services, Psychiatric Services

For a new patient appointment request call 602.285.5550

Open Hearts Family Wellness Locations

  • Phoenix Location: 4414 N. 19th Avenue, Phoenix, AZ 85015
  • Tempe: 3280 South Country Club Way, Suite 110, Tempe, AZ 85282
  • Online Tele-Health: Via HIPPA compliant Zoom
  • Community Based

Anyone struggling with thoughts, feelings or behaviors and anyone living with a mental health concern, whether short or long term.

National averages for wait times to obtain mental healthcare and psychiatric services is 25 days, with wait times as high as 90 days in some areas (Psychiatric Services Journal, 2015). Open Hearts has immediate availability to start providing you mental healthcare, and based on your needs and schedule, can often get your treatment started within 7 days or less of your initial call.

Initial assessment visits are typically 90 minutes long. Follow-up visits can be 30-60 minutes long depending on the type of provider you are seeing.

Length of treatment varies depending upon the problems you are facing, and the nature of the treatments that you and your provider select. You and your provider can work together to decide how long you should be in treatment to gain the most benefit possible.

Your counselor will ask you questions that will help them to understand your surface problem(s) before they can explore any deeper issues. Some questions asked may include: Why you sought therapy, your personal history and current situation, and your family history.

We accept all Arizona Complete Care plans including: Mercy Care, Care First, Magellan, Health Choice, Arizona Complete Health, Banner University, United Health Care, American Indian Health Program. OH also accepts private insurance to include AETNA and the following companies for Psychiatric Services, Blue Cross Blue Shield, Cigna, and United Behavioral Health.

The best way to find out is to contact your insurance company. You can find the customer service number on the back of your insurance card.

Open Hearts offers private pay services at a reduced rate, and offers a sliding fee schedule that can further reduce treatment costs based on your household income.

Open Hearts also receives special funding called the Substance Abuse Block Grant (SABG) and Mental Health Block Grant (MHBG). These federal funds offer the opportunity to receive substance use and mental health services for those without insurance who meet certain requirements. For more information on SABG & MHBG you may go to the following sites:


To determine if you are eligible for sliding scale, SABG or MHBG services, please contact our office at 602-285-5550

You can decide who you want to bring with you for support.

The telehealth experience is identical to the in person services but instead you will see your provider on a HIPAA compliant virtual platform.

Open Hearts complies with state and federal rules and regulations regarding patient confidentiality which will be discussed once treatment starts.

Open Hearts’ whole health team can help answer these types of questions and direct you to people and places that can assist you. Our team will provide information of available options as part of the care process to provide support in critical areas of everyday life which impact well-being.

Each mental health condition has its own set of signs and symptoms. In general, however, professional help may be warranted if you or a loved one experiences:

  • Marked change in personality, eating or sleeping patterns
  • Inability to cope with problems or daily activities
  • Strange or extreme ideas
  • Excessive anxiety
  • Prolonged depression or loss of interest or enjoyment
  • Thinking or talking about suicide
  • Substance abuse
  • Extreme mood swings or excessive anger, hostility or violent behavior

Many people who have mental health conditions consider their signs and symptoms a normal part of life or avoid treatment out of shame or fear. If you’re concerned about your mental health or a loved one’s mental health, don’t hesitate to seek advice.

Seek immediate assistance. You can call 911, or the AHCCCS Crisis Line, the National Suicide Prevention Line at 1-800-273-8255. You can also text the Crisis Text Line by texting “Go” to 741741.

Crisis Hotlines

Crisis services are available to any Arizona resident, regardless of health insurance coverage. If you or someone you know is experiencing a behavioral health crisis, please call one of these national or local crisis lines:

COVID-19 Crisis Counseling

  • Call 2-1-1 for free COVID-19 crisis counseling.
  • Llame al 2-1-1 para conectarse con un proveedor de consejería.

National 24-Hour Crisis Hotlines


  • National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
  • National Substance Use and Disorder Issues Referral and Treatment Hotline: 1-800-662-HELP (4357)


  • Text the word “HOME” to 741741

Suicide and Crisis Hotlines by County

  • Maricopa County served by Mercy Care: 1-800-631-1314 or 602-222-9444
  • Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties served by Arizona Complete Health – Complete Care Plan: 1-866-495-6735
  • Apache, Coconino, Gila, Mohave, Navajo and Yavapai Counties served by Health Choice Arizona: 1-877-756-4090
  • Gila River and Ak-Chin Indian Communities: 1-800-259-3449
  • Salt River Pima Maricopa Indian Community: 1-855-331-6432

Especially for Teens

  • Teen Life Line phone or text: 602-248-TEEN (8336)

Especially for Veterans

  • Veterans Crisis Line: 1-800-273-8255 (press 1)
  • Be Connected: 1-866-4AZ-VETS (429-8387)

About Arizona’s Crisis Services

Arizona has a robust behavioral health crisis services network available to any Arizona resident regardless of health insurance coverage. Services include:

  • 24/7/365 crisis telephone lines operated by trained crisis specialists.
  • 24/7 mobile teams staffed by behavioral health professionals who travel to the individual experiencing a crisis and provide assessment, stabilization and may triage the individual to a higher level of care, as appropriate.
  • Facility-based crisis stabilization centers that offer crisis stabilization and observation, including access to Medication Assisted Treatment.

Read AHCCCS Crisis System Frequently Asked Questions

A bit of helpful advice from Do you need help starting a conversation about mental health? Try leading with these questions and make sure to carefully listen to your friend or family member’s response.

  • I’ve been worried about you. Can we talk about what you are experiencing? If not, who are you comfortable talking to?
  • What can I do to help you to talk about issues with your parents or someone else who is responsible and cares about you?
  • What else can I help you with?
  • I am someone who cares and wants to listen. What do you want me to know about how you are feeling?
  • Who or what has helped you deal with similar issues in the past?
  • Sometimes talking to someone who has dealt with a similar experience helps. Do you know of others who have experienced these types of problems who you can talk with?
  • It seems like you are going through a difficult time. How can I help you to find help?
  • How can I help you find more information about mental health problems?
  • I’m concerned about your safety. Have you thought about harming yourself or others?

When talking about mental health problems:

  • Communicate in a straightforward manner
  • Speak at a level appropriate to a person’s age and development level (preschool children need fewer details as compared to teenagers)
  • Discuss the topic when and where the person feels safe and comfortable
  • Watch for reactions during the discussion and slow down or back up if the person becomes confused or looks upset.

There are many types of mental health care professionals. Working with them is easier when you know about their different treatment roles. Open Hearts provides services thorough a model of “Team Based Care”. This is an interdisciplinary group of providers with specific roles to support each step of the treatment process. We work together from a perspective of “whole health” to support each client progress in their treatment and address the social determinants that impact health.


The following professionals provide assessments, diagnoses and therapy.

  • Psychiatrists & Psychiatric Nurse Practitioners: Psychiatrists are licensed medical doctors with medical and psychiatric training. Pyschiatric Nurse Practitioners are registered nurses who have been licensed as advanced practice nurses in a psychiatric specialty. Both psychiatrists and psychiatric NPs  can diagnose mental health conditions and prescribe and monitor medications.
  • Clinical Social Workers: Clinical social workers have a master’s degree in social work and are trained to make diagnoses and provide individual and group counseling, case management and advocacy. Clinical social workers often have experience in hospitals or clinics or in private practice. Licensed, independent social workers (LCSW) have undergone an extra certification process.
  • Licensed Counselors: Counselors are trained to diagnose and provide individual and group counseling. Counselors may focus on different areas and can have titles such as: Licensed Professional Counselor (LPC), Licensed Independent Substance Abuse Counselor (LISAC) and Marriage and Family Therapist (MFT)
  • Behavioral Health Technicians: Under the direction of the Integrated Behavioral Health Clinician (Licensed Providers) and within an interdisciplinary team, the Behavioral Health Specialist provides direct services to patients/clients at Open Hearts. As part of the integrated behavioral health model, the Behavioral Health Specialist supports patients, families, and the community by providing treatment and support services, health information, community referrals, and groups/workshops aimed at specific identified health goals on the treatment plan.
  • Family Support Specialists: Under the direction of licensed providers, Family support specialists provide services to individuals and families to improve their lives. They provide education and guidance on the mental health diagnosis; address the client’s needs and arranging assistance programs, such as daycare, food programs or affordable housing. They also provide referrals to education and support programs that assist families in need. Family support specialists may provide support for families with young children, disabled or elderly members.
  • Case Managers: Case Management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote patient safety, quality of care, and cost effective outcomes. These providers oversee each case, facilitate care planning meetings, make referrals to identified specialty services and keep the treatment process on pace in collaboration with the entire care team and involved providers, such as physicians and others involved in the case.

Your fit with your provider can strengthen your response to treatment. If you feel that your provider is not a good fit, you can talk with them about seeing someone else (all providers are trained to help clients in this situation). Your current provider may need to see you one more time to officially transition care before you see your new provider, as this is part of a healthy therapeutic relationship.

Open Hearts Family Wellness is a community based mental health provider, and a 501c3 non-profit, serving the communities most vulnerable since 1974. In addition to mental health services, we constantly strive to provide critical basic resources needed in order for our clients to thrive. Because the people we serve can present needs that go beyond our services, e.g. immediate hunger, lack of transportation to get to appointments, technology / equipment to access tele-health services, Open Hearts accepts donations to fill unmet needs. All donations to Open Hearts are tax deductible and qualify for the Arizona Charitable Tax Credits. Donations go directly to youth and families at risk and to enhance the programs and services at Open Hearts.

To make a donation, visit and click the DONATE button.

Open Hearts is a 501c3 nonprofit, and all donations are tax deductible. We offer one time and monthly cash donations, which also qualify for Arizona Charitable Tax Credits for residents of Arizona. We also accept vehicles as donations, which qualify as a charitable donation. We have opportunities year round to help families in need with food to assist with immediate hunger, transportation vouchers to get to work or to medical appointments, back backs for back to school or critical equipment to have the ability to interact with telehealth services. During the holidays, we invite our friends and community partners to bring joy to families by sponsoring a family over the holidays to provide a hot meal, necessities and toys for the children. We appreciate the generosity of our community to invest in the good work of Open Hearts mission driven work to improve the mental health of communities.