Our Strategic Plan

Our Strategic Plan

Welcome to the Open Hearts Balanced Scorecard. This is the strategy map that drives our organization. We refer to the map as our house.

The roof includes our mission and vision. The mission is permanent in nature. It is our purpose for existence. The vision is where we want to go in the future. It is a finite destination. The foundation is our values. They are the guide to our behavior and the decisions that we make. Those are also permanent and unwavering.

Inside the house are the means for us to execute the mission and vision via our values. It includes strategic themes, the areas that we have our people focus on. Inside also has strategic objectives, the programs that we have our people drive on a daily basis. The strategic objectives are mapped according to four perspectives. Unlike many strategies, this one is read from the bottom up when looking at the perspectives. We believe is investing in organizational capacity first i.e. our talent and infrastructure. Then we take that capacity and building or enhance our processes and tools to the extent we can. With that in place, we are able to seek out additional funding and keep our existing sources. This positions us to provide the best possible services to our clients.

The excitement and momentum in our organization around the strategy is the first step in shifting the culture of our organization. We encourage you to become part of our journey.