Quality Assurance Analyst

Quality Assurance Analyst | Open Hearts

Family Wellness

Posted 2 months ago

Quality Assurance Analyst
Full Time
Salary Range:  $35k to $42k depending on education and experience


Responsible for improving clinical quality performance measures; Develops and implements performance improvement projects; Utilizes data to develop intervention strategies to improve outcomes; and Reports quality improvement/performance outcomes. Management and delivery of effective and comprehensive training plan and training curriculum that meets the individual and agency needs and ensures compliance with all overseeing entities.

Conducts quality assessment and improvement activities including investigating, evaluating, resolving, and tracking trends on key quality of care items and issues identified in the care delivery cycle. Analyze and interprets data, and effectively communicates findings. Reviews and analyzes identified electronic clinical documentation. Presents reports summarizing measured activities, identified interventions, and results of continuous quality improvement efforts on outcomes over short and longer periods of time, to department leadership. Analyzes, updates, and modifies standard operating procedures and processes to continually improve QI Department services and operations. Works with the Director of Quality Assurance (QA) to convene various QA committees and work groups, set agenda to drive desired meeting outcomes, and ensure proper recording of committee activities. Track and monitor submission of all agency deliverables to ensure compliance with requirements and due dates. Meet with staff at various levels of the organization to coordinate QA activities and data reporting in order to consolidate this information into high-level program documents (i.e., statewide quality data reports).

Minimum Education and Experience:

Bachelor’s Degree in a behavioral health related field and two years’ experience in Behavioral Health quality management and performance improvement systems. At least two years of progressively responsible clinical and quality management/performance improvement experience. Knowledge of Arizona Child Model and CFT process.


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